Hi people, this is my first appearence at this blog, by way of a small introduction  my name is Juan Pablo Bustos and I’m writing from Mendoza – Argentina, I’m a Systems Analyst and also I have my ECT Certification.

I’ve been talking with Rafael about publishing this method, and he suggested to share it in the Elastix Blog, so that’s why I’ve have published it, so we can polish it and see a way to implement it on a larger scale.

The objective of this implementation is to use Elastix’s dialer to call a list of customers to deliver a message and to be able to still use the Call Center with “real” agents. I have also added a little PHP script that logs the customer’s answer (number dialed) after the call is completed.

To get this to work, we need to create:

- Some “virtual agents” that are created in the same way as the “real” agents in the  Call Center’s GUI.

- A Custom Context to log them in with the command AgentCallbackLogin (sadly deprecated in Asterisk 1.6 , but able to be worked around).

- Another Custom Context to log them (for debugging purposes, but useful sometimes).

- A Custom Context to redirect the calls to a final custom context that will handle the calls. (more…)

It’s sometimes interesting to be able to install a small server Elastix on a device that is not expensive.

It is also well known that Asterisk does not need huge CPU power to function properly, with minimal requirements for RAM, and the hard disk size (few gigabytes is enough).

I personally had the chance to get their hands on a superb offer from the incumbent. No less than 101 € for this little Netbook. With my current server running on the same basis, I told myself: “Why not put this on Elastix netbook?!”

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In this blog you would find information related to events, technical documentation, and everything related to Elastix. People who write in this blog are well known members of our community that are willing to share their knowledge with the rest of us. Nevertheless, anyone who wishes to submit an article can do it.

If you have a tip or an experience you want to share with the community about Elastix in this blog, please submit your article to rbonifaz[at]elastix.org. Palosanto Solutions will analyze the articles and define which ones will be published. All articles must be released with the GNU/FDL license.

To begin, we have the following two articles:

• The first article is about a cheap, fast and efficient way to implement QoS with Elastix. This article is written by Josiah Spackman (chilling_silence) from New Zeland.
• The second article is about interoffice trunking with IAX. Thanks to Bob Fryer, learn how to connect two offices together using Elastix.